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2px}._userMessage_4cysq_7{padding:2px 4px 2px 30px}._bubble_4cysq_12{max-width:80%;padding:5px 6px 7px 8px}._messageText_4cysq_31{font-size:14px;line-height:18px}._messageTime_4cysq_101{font-size:10px}._mediaImage_4cysq_44{max-width:200px}._mediaVideo_4cysq_50{max-width:240px}._audioBubble_4cysq_121{min-width:100px;max-width:220px;padding:6px 10px}}@media (max-width: 480px){._messageContainer_4cysq_1{padding:2px 20px 2px 4px;margin:0 3px 2px}._userMessage_4cysq_7{padding:2px 4px 2px 20px}._bubble_4cysq_12{max-width:85%;padding:4px 5px 6px 7px}._messageText_4cysq_31{font-size:13px;line-height:17px}._messageFooter_4cysq_93{gap:3px;margin-top:1px}._messageTime_4cysq_101{font-size:9px}._messageStatus_4cysq_107{display:inline-flex;align-items:center;margin-left:2px}._messageStatus_4cysq_107 svg{width:14px;height:14px;opacity:.7}._statusRead_4cysq_114 svg{opacity:1;fill:#229ed9}._statusFailed_4cysq_305 svg{opacity:1;color:#f44336}._audioBubble_4cysq_121{min-width:90px;max-width:200px;padding:5px 8px;gap:6px}._playButton_4cysq_130{padding:3px}._playButton_4cysq_130 svg{width:18px;height:18px}._audioWaveform_4cysq_151{height:20px;gap:1.5px}._waveformBar_4cysq_160{width:2.5px;min-height:3px}._audioDuration_4cysq_172{font-size:10px;min-width:28px}}._chatWindow_1dyf8_1{flex:1;min-width:0;display:flex;flex-direction:column;height:100vh;background-color:#efeae2;background-image:url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='none' fill-rule='evenodd'%3E%3Cg fill='%239C92AC' fill-opacity='0.05'%3E%3Cpath d='M36 34v-4h-2v4h-4v2h4v4h2v-4h4v-2h-4zm0-30V0h-2v4h-4v2h4v4h2V6h4V4h-4zM6 34v-4H4v4H0v2h4v4h2v-4h4v-2H6zM6 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#e4e6eb}._headerLeft_1dyf8_48{display:flex;align-items:center;gap:13px;flex:1;min-width:0}._headerAvatar_1dyf8_57{width:40px;height:40px;border-radius:50%;object-fit:cover}._headerInfo_1dyf8_64{display:flex;flex-direction:column;min-width:0}._headerName_1dyf8_70{font-size:16px;font-weight:400;color:#111b21;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._headerStatus_1dyf8_79{font-size:13px;color:#667781;display:flex;align-items:center;gap:6px;flex-wrap:wrap}._headerMeta_1dyf8_88{display:flex;flex-direction:column;gap:6px;margin-top:4px}._contextBadge_1dyf8_95{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:#0b5f3a;background:#25d36624;padding:2px 8px;border-radius:999px;width:fit-content}._funnelBar_1dyf8_107{display:flex;flex-wrap:wrap;gap:6px}._funnelStep_1dyf8_113{font-size:11px;color:#667781;background:#e9edef;padding:2px 6px;border-radius:6px}._funnelStepActive_1dyf8_121{color:#fff;background:#0a4a8c}._funnelStepDone_1dyf8_126{color:#0b5f3a;background:#25d36633}._tagRow_1dyf8_131{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}._tagBadge_1dyf8_138{font-size:11px;color:#3d4a52;background:#0000000f;padding:2px 6px;border-radius:6px}._tagMore_1dyf8_146{font-size:11px;color:#667781}._headerBadge_1dyf8_151{font-size:12px;color:#667781;margin-left:4px}._unreadBadge_1dyf8_157{color:#25d366;font-weight:500}._statusDot_1dyf8_162{width:8px;height:8px;border-radius:50%;background-color:#53bdeb}._headerRight_1dyf8_169{display:flex;gap:8px;position:relative}._menuDropdown_1dyf8_175{position:absolute;top:48px;right:0;background:#fff;border:1px solid #e4e6eb;box-shadow:0 8px 24px #0000001f;border-radius:8px;display:flex;flex-direction:column;min-width:180px;z-index:100}._menuItem_1dyf8_189,._menuItemDanger_1dyf8_190{background:none;border:none;padding:10px 12px;text-align:left;font-size:14px;cursor:pointer;color:#111b21}._menuItem_1dyf8_189:hover{background:#f0f2f5}._menuItemDanger_1dyf8_190{color:#d32f2f}._menuItemDanger_1dyf8_190:hover{background:#fdecea}._headerButton_1dyf8_212{background:none;border:none;cursor:pointer;padding:8px;display:flex;align-items:center;justify-content:center;border-radius:50%;transition:background-color .2s}._headerButton_1dyf8_212:hover{background-color:#d1d7db}._messagesContainer_1dyf8_228{flex:1;overflow-y:auto;padding:0}._messagesContent_1dyf8_234{padding:20px 0;display:flex;flex-direction:column;gap:2px}._botPaused_1dyf8_241{text-align:center;font-size:12px;color:#0a4a8c;background:#e7f0fb;padding:6px 10px;border-top:1px solid #d7e3f1}._inputContainer_1dyf8_250{background-color:#f0f2f5;padding:8px 16px;display:flex;align-items:center;gap:8px;border-top:1px solid #e4e6eb;min-height:62px;flex-shrink:0;min-width:0}._attachButton_1dyf8_262{background:none;border:none;cursor:pointer;font-size:18px;color:#54656f;padding:4px 6px}._attachButton_1dyf8_262:hover{color:#0a4a8c}._textInputWrapper_1dyf8_275{flex:1;min-width:0;background-color:#fff;border-radius:21px;padding:9px 12px;display:flex;align-items:center}._textInput_1dyf8_275{flex:1;min-width:0;border:none;outline:none;background:transparent;font-size:15px;color:#111b21;font-family:inherit}._textInput_1dyf8_275::placeholder{color:#667781}._sendButton_1dyf8_300{background-color:#25d366;border:none;border-radius:50%;width:44px;height:44px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:background-color .2s;flex-shrink:0}._sendButton_1dyf8_300:hover{background-color:#20ba5a}._sendButton_1dyf8_300:active{transform:scale(.95)}@media (max-width: 768px){._chatWindow_1dyf8_1{flex:1;min-width:0;border-left:none}._chatHeader_1dyf8_38{height:50px;padding:6px 8px;border-left:none}._headerLeft_1dyf8_48{gap:8px}._headerAvatar_1dyf8_57{width:32px;height:32px}._headerName_1dyf8_70{font-size:14px}._headerStatus_1dyf8_79{font-size:11px}._statusDot_1dyf8_162{width:6px;height:6px}._headerRight_1dyf8_169{gap:4px}._headerButton_1dyf8_212{padding:6px}._headerButton_1dyf8_212 svg{width:18px;height:18px}._inputContainer_1dyf8_250{padding:5px 8px;min-height:54px;gap:6px}._textInputWrapper_1dyf8_275{padding:6px 8px}._textInput_1dyf8_275{font-size:13px}._sendButton_1dyf8_300{width:36px;height:36px}._sendButton_1dyf8_300 svg{width:18px;height:18px}._emptyTitle_1dyf8_25{font-size:24px}._emptyText_1dyf8_32{font-size:13px;padding:0 16px}}@media (max-width: 480px){._chatHeader_1dyf8_38{height:48px;padding:5px 6px}._headerLeft_1dyf8_48{gap:6px}._headerAvatar_1dyf8_57{width:28px;height:28px}._headerName_1dyf8_70{font-size:13px}._headerStatus_1dyf8_79{font-size:10px}._headerButton_1dyf8_212{padding:5px}._headerButton_1dyf8_212 svg{width:16px;height:16px}._inputContainer_1dyf8_250{padding:8px 10px;min-height:65px;gap:8px}._textInputWrapper_1dyf8_275{padding:8px 10px;border-radius:22px}._textInput_1dyf8_275{font-size:15px}._sendButton_1dyf8_300{width:32px;height:32px}._sendButton_1dyf8_300 svg{width:16px;height:16px}._messagesContent_1dyf8_234{padding:12px 0}._emptyTitle_1dyf8_25{font-size:18px;margin:12px 0 4px}._emptyText_1dyf8_32{font-size:11px;line-height:16px}._emptyContent_1dyf8_19{padding:20px 12px}._emptyContent_1dyf8_19 svg{width:80px;height:80px}}@media (max-width: 360px){._chatHeader_1dyf8_38{height:46px;padding:4px 5px}._headerAvatar_1dyf8_57{width:24px;height:24px}._headerName_1dyf8_70{font-size:12px}._headerStatus_1dyf8_79{font-size:9px}._inputContainer_1dyf8_250{min-height:48px}._textInput_1dyf8_275{font-size:11px}._sendButton_1dyf8_300{width:30px;height:30px}}@media (min-width: 769px) and (max-width: 1024px){._chatWindow_1dyf8_1{flex:1}._messagesContent_1dyf8_234{padding:18px 0}}@media (min-width: 1025px){._chatWindow_1dyf8_1{flex:1}}._panel_1h37k_1{width:350px;min-width:350px;background:#fff;border-left:1px solid #e4e6eb;display:flex;flex-direction:column;height:100vh;overflow:hidden;flex-shrink:0}._header_1h37k_13{padding:16px;border-bottom:1px solid #e4e6eb;display:flex;justify-content:space-between;align-items:center;background:#f0f2f5}._header_1h37k_13 h2{margin:0;font-size:18px;font-weight:500;color:#111b21}._closeButton_1h37k_29{background:none;border:none;cursor:pointer;color:#54656f;padding:4px;display:flex;align-items:center;justify-content:center;border-radius:50%;transition:background-color .2s}._closeButton_1h37k_29:hover{background-color:#d1d7db}._content_1h37k_46{flex:1;overflow-y:auto;padding:16px}._loading_1h37k_52,._empty_1h37k_53{padding:40px 20px;text-align:center;color:#667781}._section_1h37k_59{margin-bottom:24px}._section_1h37k_59 h3{margin:0 0 12px;font-size:14px;font-weight:600;color:#54656f;text-transform:uppercase;letter-spacing:.5px}._infoRow_1h37k_72{display:flex;flex-direction:column;margin-bottom:12px}._infoRow_1h37k_72 label{font-size:12px;color:#667781;margin-bottom:4px}._infoRow_1h37k_72 span{font-size:14px;color:#111b21;word-break:break-word}._statusBadge_1h37k_90{display:inline-block;padding:6px 12px;border-radius:16px;color:#fff;font-size:12px;font-weight:600;text-transform:uppercase}._tagsList_1h37k_100{display:flex;flex-wrap:wrap;gap:8px}._tag_1h37k_100{padding:4px 12px;border-radius:16px;font-size:12px;color:#fff;font-weight:500;border:1px solid transparent;cursor:pointer;transition:opacity 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#d1d7db;border-radius:6px;font-size:14px;font-family:inherit;color:#111b21;background:#fff}._input_1h37k_184:focus,._textarea_1h37k_185:focus,._select_1h37k_186:focus{outline:none;border-color:#25d366;box-shadow:0 0 0 2px #25d3661a}._textarea_1h37k_185{resize:vertical;min-height:60px}._callFeedback_1h37k_211{margin-bottom:16px;padding:12px;background:#e7f8f2;border:1px solid #128c7e;border-radius:8px}._callFeedbackTitle_1h37k_219{margin:0 0 6px;font-size:13px;font-weight:600;color:#0d5c52}._callFeedbackNumber_1h37k_226{margin:0 0 4px;font-size:16px;font-weight:600;color:#111b21;letter-spacing:.5px}._callFeedbackHint_1h37k_234{margin:0 0 10px;font-size:12px;color:#667781}._callFeedbackActions_1h37k_240{display:flex;gap:8px;flex-wrap:wrap}._callFeedbackBtn_1h37k_246{padding:8px 12px;border:none;border-radius:6px;background:#128c7e;color:#fff;font-size:13px;font-weight:500;cursor:pointer;font-family:inherit}._callFeedbackBtn_1h37k_246:hover{opacity:.9}._callFeedbackBtnSecondary_1h37k_262{padding:8px 12px;border:1px solid #d1d7db;border-radius:6px;background:#fff;color:#54656f;font-size:13px;cursor:pointer;font-family:inherit}._callFeedbackBtnSecondary_1h37k_262:hover{background:#f0f2f5}._actions_1h37k_277{display:flex;flex-direction:column;gap:8px;padding-top:16px;border-top:1px solid #e4e6eb}._actionButton_1h37k_285{padding:10px 16px;border:none;border-radius:6px;color:#fff;font-size:14px;font-weight:500;cursor:pointer;transition:opacity .2s,transform .1s;font-family:inherit}._actionButton_1h37k_285:hover:not(:disabled){opacity:.9;transform:translateY(-1px)}._actionButton_1h37k_285:active:not(:disabled){transform:translateY(0)}._actionButton_1h37k_285:disabled{cursor:not-allowed}._copyHint_1h37k_310{display:block;font-size:12px;color:#128c7e;margin-top:4px;padding:4px 0}@media (min-width: 1441px){._panel_1h37k_1{width:380px}}@media (min-width: 1025px) and (max-width: 1440px){._panel_1h37k_1{width:350px}}@media (min-width: 769px) and (max-width: 1024px){._panel_1h37k_1{width:320px;min-width:300px}._header_1h37k_13 h2{font-size:16px}._section_1h37k_59 h3{font-size:13px}}@media (max-width: 768px){._panel_1h37k_1{position:fixed;right:0;top:0;width:100%;max-width:400px;min-width:100%;z-index:1000;box-shadow:-2px 0 8px #0000001a;transform:translate(0);transition:transform .3s ease}._panel_1h37k_1._hidden_1h37k_365{transform:translate(100%)}._header_1h37k_13{padding:12px}._header_1h37k_13 h2{font-size:16px}._content_1h37k_46{padding:12px}._section_1h37k_59{margin-bottom:20px}._section_1h37k_59 h3{font-size:13px}._actionButton_1h37k_285{padding:9px 14px;font-size:13px}}@media (max-width: 480px){._panel_1h37k_1{max-width:100%;width:100%}._header_1h37k_13{padding:10px;height:auto}._header_1h37k_13 h2{font-size:15px}._content_1h37k_46{padding:10px}._section_1h37k_59{margin-bottom:16px}._section_1h37k_59 h3{font-size:12px}._infoRow_1h37k_72{margin-bottom:10px}._infoRow_1h37k_72 label{font-size:11px}._infoRow_1h37k_72 span{font-size:13px}._input_1h37k_184,._textarea_1h37k_185,._select_1h37k_186{padding:7px 10px;font-size:13px}._actionButton_1h37k_285{padding:8px 12px;font-size:13px}._messagesList_1h37k_134{max-height:250px}._messageItem_1h37k_139{padding:10px}._messageContent_1h37k_165{font-size:13px}}@media (max-width: 360px){._header_1h37k_13{padding:8px}._header_1h37k_13 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